This policy explains how DramaSip Media Ltd. (1 Example Street, Dublin, D01 XXXX, Ireland) handles personal data when you use the DramaSip app or visit https://dramasip.com. We are the data controller for that data.
1. Data we collect
Data you give us
- Account data — email address, and a display name and avatar if you set one. If you sign in with Apple or Google, we receive the identifier and email address those services release to us.
- Preferences — the genres you pick during onboarding, your watchlist, and your notification settings.
- Communications — messages you send to support, and anything you post in comments or reviews.
- Waitlist data — if you sign up for early access on our website, the email address and optional preferences you submit.
Data we collect automatically
- Viewing activity — which series and episodes you start, how far you watch, what you skip, and what you finish.
- Device and technical data — device model, operating system version, app version, language, time zone, coarse location derived from IP address, and crash diagnostics.
- Identifiers — an app-generated user ID, and advertising identifiers where you have consented to them.
- Usage data on the website — pages viewed and referring source, collected in aggregate. See our Cookie Policy.
Data we do not collect
We do not ask for or store your payment card details. Purchases are processed by Apple and Google, who share only a transaction status and subscription state with us. We do not collect precise GPS location, contacts, photos or microphone data.
2. Why we use it, and our legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Creating and running your account, streaming content, syncing your progress | Performance of a contract |
| Recommending series based on what you watch | Legitimate interests — providing a useful product |
| Managing subscriptions, entitlements and coin balances | Performance of a contract |
| Fraud prevention, abuse detection and security | Legitimate interests / legal obligation |
| Crash reporting and performance analytics | Legitimate interests |
| Personalised advertising and marketing emails | Consent (withdrawable at any time) |
| Responding to legal requests and enforcing our terms | Legal obligation / legitimate interests |
3. Who we share it with
We do not sell your personal data. We share it with a small number of processors who work on our instructions and are contractually bound to protect it:
- cloud hosting, content delivery and video streaming providers;
- Apple and Google, for in-app purchases and subscription status;
- crash reporting and product analytics providers;
- email delivery and customer support tooling;
- advertising partners, only where you have consented.
We may also disclose data where required by law, to protect our rights or the safety of users, or as part of a merger, acquisition or sale of assets — in which case we will notify you.
4. International transfers
Our providers may process data outside your country, including in the United States. Where data leaves the EEA or the UK, we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or an adequacy decision, together with supplementary safeguards where needed.
5. How long we keep it
- Account and viewing data — for as long as your account is active, then deleted or anonymised within 30 days of account deletion.
- Transaction records — up to 7 years, where tax and accounting law requires it.
- Support conversations — 24 months after the ticket closes.
- Waitlist emails — until you unsubscribe, or 24 months after launch, whichever comes first.
- Crash and diagnostic logs — 90 days.
6. Your rights
Depending on where you live, you have some or all of the following rights: to access a copy of your data; to correct it; to delete it; to restrict or object to processing; to portability; and to withdraw consent at any time without affecting processing already carried out.
EEA and UK residents may lodge a complaint with their local supervisory authority. California residents have the rights to know, delete, correct and opt out of sale or sharing under the CCPA/CPRA; we do not sell or share personal information as those terms are defined, and we will never discriminate against you for exercising a right.
To exercise any right, email privacy@dramasip.com or use our account deletion form. We respond within 30 days.
7. Children
DramaSip is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has given us personal data, contact privacy@dramasip.com and we will delete it. See our Child Safety Standards.
8. Security
Data is encrypted in transit with TLS and at rest. Access to production systems is limited to staff who need it, protected by multi-factor authentication and logged. No system is perfectly secure, but we will notify you and the relevant regulator without undue delay if a breach affects your data.
9. Cookies and tracking
Our website uses a minimal set of cookies and the app uses mobile identifiers. On iOS we ask for App Tracking Transparency permission before any cross-app tracking; on Android you can reset or delete your advertising ID in system settings. Details are in our Cookie Policy.
10. Changes
We will post any update here and change the “last updated” date. If a change materially affects how we use your data, we will notify you in the app or by email before it takes effect.
11. Contact
DramaSip Media Ltd.
1 Example Street, Dublin, D01 XXXX, Ireland
privacy@dramasip.com